How visits work at Kingston Smiles NY
Appointments
- We see patients by appointment only, Tuesday to Thursday, 8 am to 5 pm.
- Please arrive 10 to 15 minutes early for a first visit.
- Running late? Call us: we’ll see you if we can, or offer a new time.
Changing or cancelling
- Please give at least 24 hours’ notice to change or cancel.
- A missed appointment or very late cancellation may be charged a fee.
- Repeated missed appointments may limit future booking.
Payment
- Co-pays, deductibles and anything insurance doesn’t cover are due at your visit.
- We take major cards, HSA and FSA cards.
- CareCredit and Cherry let approved patients pay monthly.
Insurance
- Bring your insurance card to each visit.
- Tell us when your plan or employer changes.
- We file claims for you and give you a written estimate before treatment.
Patients under 18
- A parent or legal guardian comes to the first visit and signs the consent forms.
- If another adult will bring a teen later, tell us in advance so consent can be checked.
Health, safety and privacy
- Instruments are sterilized and rooms cleaned after every patient, following CDC guidance.
- Your health information is protected under HIPAA.
- Ask at the front desk for a copy of our Notice of Privacy Practices.
Bad weather and closures
If snow, a power cut or another emergency closes the office, we contact you by phone, text or email and offer the first new time we can, with urgent problems seen first.
Respect for everyone
We ask patients and visitors to treat the team and each other with courtesy. Abusive or threatening behavior isn’t tolerated, and we’ll always treat you with the same respect.
Office policy questions
Questions about a policy? Call the front desk and we’ll explain.
How much notice do I need to give to cancel?
At least 24 hours. Call 845-336-5855, and we can usually offer you another time in the same call.
Do you charge for missed appointments?
A fee may apply to missed appointments and very late cancellations, because that time could have gone to another patient.
When do I pay?
Your share is due at your visit. You’ll know it in advance, because you get a written estimate before treatment.
Do I need to bring my insurance card every time?
Yes, please. Plans change, and checking your card keeps your claims and records accurate.
